Enterprise Management Service
Managing applications in a hybrid cloud world is complicated-enterprise application portfolios reside both on-premises and across different clouds. Traditional methods of application management are costly and ineffective. Rethink your approach and capitalize on modern capabilities for integrating innovation, efficiency and resiliency into your enterprise application strategy. (ESM)Enterprise Service Management, is the use of IT Service Management (ITSM) principles and capabilities in business functions to improve their performance, service, and outcomes.
What does this mean?
Modern technologies and software that deliver instant access and answers to all aspects of consumer life have become pervasive. Employees expect a similar experience in their day-to-day business life, whether they engage with IT or any of the many other service providers in a company. This includes Human Resources (HR), Legal, Facilities, Education, Security, Sales, Marketing, R&D, and Finance departments.
Businesses need to rethink their approach to providing employee workplace services. These back-office services, for example onboarding a new employee, have been made – and often still are – only available through manual processes including phone calls, emails, or filling in spreadsheets. In the digital world, employees expect easy and instant access to these services through a common service catalog, along with automatically fulfilling their request immediately. Another characteristic of non-IT services is that enterprise services span multiple business functions and typically also include IT services.
A service is a service, no matter whether it is an IT or a non-IT service, and as such the foundational ITSM concepts, principles and capabilities apply. A service, needs to be defined, created, rolled out, supported and improved.
When thinking about service management, the service desk or help desk immediately comes to mind. But this is only one element for an ESM strategy. Some other key capabilities, which are an opportunity for introducing Enterprise Service Management, include:
- Self-service portal
- Easy access to knowledge
- Automation of ticketing
- Problem management
Do you want to automate service processes or are you already planning to introduce ServiceNow?
Our consultants listen to your requirements and handle the provision and support of your ServiceNow instance. Our service that offers ServiceNow from several cloud models on the market. The choice is yours: private cloud or public cloud or the hybrid cloud approach. This way you can meet all your requirements in terms of innovation and functionality as well as security.